Radhe Radhe

Introduction

At Radha Naam Japa Counter, we are committed to providing you with a valuable and satisfying experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our mobile application or website.

Please read this policy carefully before making any purchase. By making a purchase, you agree to be bound by this Refund Policy.

Free App Services

Radha Naam Japa Counter is primarily a free application. Most features and services are available at no cost. Since there is no charge for the basic app, no refund is applicable for the free version of the app.

In-App Purchases and Subscriptions

If you make any in-app purchases or subscribe to premium features, the following refund policy applies:

1. Digital Products and Services

Due to the digital nature of our products and services, all sales are generally final. However, we may consider refunds in the following circumstances:

• Technical Issues: If you experience technical problems that prevent you from using purchased features, and we are unable to resolve the issue within 7 days
• Duplicate Purchases: If you accidentally made a duplicate purchase, we will refund the duplicate transaction
• Unauthorized Purchases: If a purchase was made without your authorization, we will investigate and may issue a refund
• Service Unavailability: If a purchased service becomes permanently unavailable due to our actions

2. Subscription Services

For subscription-based services:

• You may cancel your subscription at any time through your device's app store settings
• Cancellation will take effect at the end of the current billing period
• No refunds will be issued for the current billing period after cancellation
• You will continue to have access to premium features until the end of the paid period
• Refunds for unused portions of subscriptions are generally not available unless required by law

Refund Request Process

To request a refund:

1. Contact us at [email protected] with the subject line "Refund Request"
2. Include the following information:
   • Your account email address
   • Purchase date and transaction ID (if available)
   • Reason for the refund request
   • Any relevant screenshots or documentation
3. We will review your request within 5-7 business days
4. If approved, refunds will be processed to the original payment method within 10-14 business days

App Store Refunds

For purchases made through Apple App Store or Google Play Store, refund requests must be processed through the respective app store's refund system:

• Apple App Store: Contact Apple Support or use the "Report a Problem" feature in your App Store account
• Google Play Store: Use the Google Play Store's refund request feature or contact Google Play Support

App stores have their own refund policies and timelines, which may differ from ours. We recommend checking their policies for specific details.

Non-Refundable Items

The following are generally not eligible for refunds:

• Free services or features
• Purchases made more than 30 days ago (unless required by law)
• Refunds requested due to change of mind or dissatisfaction (unless the service was not as described)
• Refunds for purchases where the user has violated our Terms of Service
• Refunds for promotional or discounted items (unless otherwise stated)

Chargebacks

If you initiate a chargeback or dispute with your payment provider, we reserve the right to:

• Suspend or terminate your account
• Block future purchases from your account
• Investigate the chargeback and provide evidence to the payment provider

We encourage you to contact us directly first to resolve any issues before initiating a chargeback.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website or within the app. Your continued use of the Services after changes are posted constitutes your acceptance of the modified policy.

Contact Information

For questions about refunds or this Refund Policy, please contact us:

Effective Date: January 2025
Last Updated: January 2025