Radhe Radhe

Introduction

Radha Naam Jaap Counter ("we," "our," or "us") may collect, store, and use your personal information in connection with developing and providing to you its products, mobile applications, websites, and related services (collectively, the "Services").

We operate on the principle that your personal information belongs to you, and only you can decide who you want to share it with and why. This is fundamental to the way we work, and we are committed to providing a secure environment for you to store your personal information and share it only when you want to.

This Privacy Policy explains how personal and other information is collected and used by us. Please read it carefully, as all of our Services are governed by this Privacy Policy. By using or accessing any Service, you agree to and give consent to this collection, processing, transmission, retention, and use of such information and data related to you.

You may withdraw such consent at any time by contacting us at [email protected] or through available in-app settings. Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.

You are not authorized to install, access, or otherwise use the Services if you do not agree and consent to this Privacy Policy.

Data Collection

1. Personal Information

Situations where you may provide personal information include:

• Registering for the Services or creating an account.
• Signing in via Google or other third-party platforms.
• Subscribing to newsletters or updates.
• Participating in contests or events.
• Requesting customer support.
• Setting up cloud backup and sync.
• Using features that require authentication or personalization.

Personal data we may collect includes (but is not limited to):

• Full name, display name, and profile picture.
• Email address.
• Date of birth, age, and gender (if provided).
• Unique device identifiers.
• IP address, city, and region.
• Google Sign-In tokens and related authentication information.

2. Usage Data

We automatically collect information about how you use our Services, including:

• Japa count, progress statistics, and app usage patterns
• Session duration and frequency of app use
• Individual japa sessions, timestamps, and completion status
• Goals set, achievements unlocked, and streaks maintained
• Features accessed and interactions within the app

3. Device Information

When you use our Services, we may collect technical information about your device:

• Device type, model, and manufacturer
• Operating system version and platform
• App version and installation details
• Unique device identifiers (if applicable)
• Network information and connection type
• Crash logs and error reports for app improvement

4. Settings and Preferences

We collect information about your app preferences and customization choices:

• App preferences, goals, and customization settings
• Notification preferences and alert settings
• Theme and display preferences
• Language and localization settings

5. Aggregated & Non-Identifying Information

We may also collect aggregated or anonymized data that does not identify you directly:

• Popular features and user engagement statistics
• General usage trends and patterns
• Performance metrics and app health data
• Anonymized analytics for service improvement

This data helps us improve the Service without revealing your personal identity.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide and maintain the Radha Naam Japa Counter service, including core features like counting, tracking, and statistics
• Data Synchronization: To sync your data across multiple devices when you sign in, ensuring your progress is accessible everywhere
• Social Features: To display your progress in leaderboards, achievements, and community features (with your consent)
• Personalization: To personalize your experience with custom goals, settings, and recommendations
• App Improvement: To improve our app based on usage patterns, feedback, and analytics
• Communication: To send you important updates, notifications, and service-related messages
• Customer Support: To provide customer support, respond to inquiries, and resolve technical issues
• Security: To detect, prevent, and address technical issues, fraud, or security threats
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

Data Storage & Security

We take the security of your data seriously and implement multiple layers of protection:

• Local Storage: Your chanting data is primarily stored locally on your device using secure local storage (Hive database). The app works fully offline unless you enable optional cloud sync.
• Cloud Backup: When cloud backup is enabled, your data is encrypted before being stored securely on Firebase servers using industry-standard encryption (AES-256)
• Encryption: We implement encryption in transit (TLS/SSL) and at rest to protect your data from unauthorized access
• Access Controls: Only you and authorized support personnel can access your data. We use authentication and authorization mechanisms to prevent unauthorized access
• Regular Backups: Your data is automatically backed up to prevent loss due to device failure or accidental deletion
• Security Monitoring: We regularly monitor our systems for security vulnerabilities and threats
• Data Integrity: We implement measures to ensure data integrity and prevent data corruption

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

Data Sharing and Third Parties

We respect your privacy and are committed to protecting your personal information:

• No Sale of Data: We do not sell, trade, or rent your personal information to third parties for marketing purposes
• Google Services: We use Google Sign-In for authentication. Your use of Google Sign-In is subject to Google's Privacy Policy and Terms of Service
• Firebase: We use Google Firebase for data synchronization, cloud storage, and analytics. Firebase is subject to Google's Privacy Policy
• Analytics: We use anonymous analytics services (such as Firebase Analytics) to understand app usage and improve performance. This data is aggregated and anonymized
• Service Providers: We may share data with trusted service providers who assist us in operating our Services, subject to strict confidentiality agreements
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing

Cookies and Tracking Technologies

Our website and web services may use cookies and similar tracking technologies:

• Cookies: We use cookies to enhance your experience, analyze usage, and remember your preferences
• Analytics: We use analytics tools to understand how visitors interact with our website
• Local Storage: We may use local storage to remember your settings and preferences
• Opt-Out: You can control cookies through your browser settings, though this may affect website functionality

Our mobile app does not use traditional cookies but may use similar technologies for analytics and functionality.

Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You can view and access your personal information and data at any time through the app settings
• Export: You can export your chanting data in a portable format for your records
• Correction: You can update or correct your information directly in the app or by contacting us
• Deletion: You can delete your account and all associated data by emailing us at [email protected] with the subject "Data Deletion Request"
• Opt-Out: You can disable analytics, cloud sync, or other data collection features in app settings
• Local Mode: You can use the app without signing in, keeping all data local to your device
• Settings Control: You can customize what data is collected and shared through app preferences
• Withdraw Consent: You may withdraw your consent for data processing at any time, though this may limit app functionality

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy:

• Active Users: We retain your data as long as you actively use the app and maintain an account
• Inactive Accounts: Data is retained for up to 2 years after your last activity, after which it may be deleted
• Deleted Accounts: When you request account deletion, data is permanently deleted within 30 days, except where retention is required by law
• Local Data: Data stored locally on your device remains until you uninstall the app or clear app data
• Backup Data: Cloud backups are retained according to the same schedule as your account data
• Legal Requirements: We may retain certain data longer if required by law or for legitimate business purposes (e.g., fraud prevention)

After the retention period, your data will be securely deleted or anonymized.

Children's Privacy

Our Services are not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 13, we will delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with applicable data protection laws and regulations
• Implementation of security measures consistent with this Privacy Policy

By using our Services, you consent to the transfer of your information to countries outside your country of residence.

Compliance with Data Protection Laws

We are committed to complying with applicable data protection laws, including:

• GDPR (EU): If you are in the European Union, you have additional rights under the General Data Protection Regulation, including the right to data portability and the right to object to processing
• CCPA (California): If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt-out of sale (we do not sell personal information)
• Other Jurisdictions: We comply with data protection laws applicable in other jurisdictions where we operate

If you have questions about your rights under these laws, please contact us at [email protected].

Lifetime Premium Terms

Lifetime Premium is a one-time purchase that grants access to premium features of the app for the lifetime of the app, not the lifetime of the user or device.

"Lifetime" refers to the period during which the Radha Naam Japa Counter app remains available, supported, and operational on the respective platform (Apple App Store or Google Play Store).

Lifetime Premium access is:

• Subject to future changes, feature updates, or discontinuation of the app
• Non-transferable and non-refundable unless required by law

If the app is discontinued, removed from the app store, or support is ended, Lifetime Premium access will automatically terminate without further obligation.

Terms of Use (EULA)

iOS (Apple)

This app uses Apple's Standard End User License Agreement (EULA):

https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Android (Google Play)

Use of this app is subject to Google Play's Terms of Service and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes through the app, email, or other means
• Provide a summary of material changes when appropriate

Your continued use of our Services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

Contact Information

For questions about this Privacy Policy or your data rights:

Email: [email protected]
Response Time: Within 48 hours

Effective Date: January 2025
Last Updated: January 2025